Pluscare Co., Ltd.
Closed on every Saturday, Sunday and public holiday
※The working schedule of golden week, lantern festival, the end of year and the new year period will be announced on our website.
|Order method||・from online shop
・toll-free number 0120-146-145（Pluscare customer center）
（Open time：week day 9：00～12：00／13:00〜17:30）
・order with FAX order sheet from 0857-21-0207
|Payment method||・Payment through credit card（Paypal Express：Visa/Master/JCB/Amex）
・Payment through PayPal account。
|International Shipping||The products will be sent to your country from Japan. For international shipping, we can only conduct shipping through “EMS Shipping”.|
|Delivery||The products will be shipped within 1 week after the placement of the order.
The delivery might be late during Saturday, Sunday and holidays.
|Description of fee||We will charge the shipping fee according to the EMS fee.
For the order above 15,000yen, the shipping fee will be free of charge.
For the order above 200,000yen, custom clearance will be need so this takes more time than normal order. What is more, tariff might be charged according to the country delivered. In this case, customers have to pay for the tariff when they receive the products.
|About inferior goods||Please describe the condition and send the photo of the product to us through email. We will send the product once more, once we found that the products sent were inferior goods.
|Cancel policy||The order could not be canceled after the products had shipped.
We do not accept for the return of products after the products have delivered. In case there is no one to receive the package or refuse to receive the package, shipping fee of the return of products will be charged in this case.